Bill Crockett came and gave us a quotation for fitting a stove and all associated work, which I accepted. We weren't sure that the stove we had selected was the best for our needs, so we visited their showroom and double checked. We were told by Paul that if we considered the stove was not the most suitable they would happily take it away and bring a different one. His team came on the allotted day; they were friendly and very professional. All work was carried out in the time scheduled, and our home was left spic and span. We are pleased as the price was very competitive we and recommend them.
On 11.07.18 I had my wood burning stove removed and a new fireplace installed. In spite of the intricacies of the job, the men from Humphrey & Crockett completed the work without fuss, left no mess of any kind and gave me clear instructions and information, so that I could use my new equipment without trouble. As I am aged 91, you will understand how much I appreciated their managing of the whole operation.
From the moment I stepped into the showroom I was confident I would get the product and service I needed. The advice I was given was spot on, and I felt I was listened to. The wood burner was installed over three days with minimal fuss and mess and having visited several other installer/ suppliers I felt I paid a fair price. The guys have just been back and swept whatever it is they sweep! All is well, and the stove is burning very efficiently. I love, love, love the wood burner and have no hesitation in recommending Humphrey and Crockett. PS. Emma in the office is a delight to deal with.
Our oil fired combination boiler stopped working, and I suspected that the pump had seized, this was confirmed by Richard from Humphrey and Crocket. The parts were ordered and delivered within two days, Richard then returned to fit them. We were very pleased with the quality of the work and with the friendly and helpful attitude of everyone in the company. The parts were expensive, but they kept the labour costs as low as possible, which was much appreciated. We would recommend them to anybody else who needs a heating engineer.
Customer in Hampshire
We have been immensely impressed with Humphrey & Crockett from start to finish. From the first visit to the showroom to the final installation, everything has been very professional with excellent communication at every stage. The recommended log burner was absolutely perfect, the guys installing turned up promptly, worked very cleanly and were extremely polite and careful. The workmanship is excellent, the advice provided for how to set up and use the log burner correctly and efficiently was really useful and they talked us through the warranty process. The house was left in an immaculate state. We wouldn’t hesitate to recommend them and would certainly use them again in the future.
Customer in Wiltshire
We are so pleased to have chosen Humphrey and Crockett to install our new Fireline log burner. They also installed a slate effect chamber, granite hearth and non-combustible beam. It has really warmed the core of the house and made a lovely focal point in the lounge. The boys worked hard and were easy going and informative as this is our first burner. Our only disappointment was they did not do so well with clearing up after cutting the metalwork on our driveway. We would suggest some ground sheeting for future customers.